FAQ

General Questions

HOW DO I RELOAD MY MAXICASH ACCOUNT ?

Log into your MaxiCash account with your valid username and password.
Click on “+” sign.
Click on “Top Up”
Select a reload option amongst the ones displayed.
Select a voucher/enter the amount you would like to reload.
Enter a reference as required on the quick quote page.
Enter details of the mode of payment and follow the instructions
Your account will be reloaded.

CAN I RELOAD A FRIEND’S MAXICASH ACCOUNT USING MY CREDIT CARD ?

Ideally you wouldn’t want to share your credit card details, however you are free to reload any account. All card transactions on MaxiCash are 3D secured, you will be required to provide a confirmation PIN by your bank.

WHAT HAPPENS TO MY MAXICASH ACCOUNT IN CASE MY PHONE IS STOLEN ?

Your MaxiCash account is PIN protected for your safety. In the event that your phone is lost or stolen, please contact the MaxiCash support at info@maxicashapp.com so that we can temporarily block your account.

CAN I TRANSFER MY MAXICASH ACCOUNT TO A NEW CELLPHONE NUMBER ?

Yes, please log a request with our support team at info@maxicashapp.com or contact us on our whatsapp number (+27) 65 835 5307

HOW DO I BUY AIRTIME ON MAXICASH ?

Log into your MaxiCash account with your valid username and password.

Make sure your MaxiCash account is loaded if not please top up your account

Click on the menu Tab bottom right.

Click on “Buy Airtime”

Select a country

Select an airtime provider

Select the amount of airtime you would like to buy.

Enter the cell number of the airtime recipient

Click “Continue”.

Your airtime has been sent

HOW DO I PAY MY SCHOOL FEES ?

Log into your MaxiCash account with your valid username and password.

Make sure your MaxiCash account is loaded if not start by the reloading process then

Click on the “+” sign

Click on “Send Money”

Select a country

Click on “Company”

Select a voucher/ enter the amount you would like to pay the school.

Select an institution

Enter the student number as a payment reference.

Click “continue”

Your transaction will be completed.

WHAT IF I FORGOT MY PASSWORD ?

On the log in page there is a link for forgot password.
Click the link and follow the instructions.

HOW DO I VIEW MY PAST MAXICASH TRANSACTIONS ?

Log into your MaxiCash account with your valid username and password.

A history of all your transactions will be displayed with their descriptions and the dates of transactions on the home page.

HOW DO I INVITE FRIENDS ON MAXICASH ?

Open the Menu bar at the top-left corner.
Click “invite friends”.
Select how you would like to invite your friend(s).
Enter friend details and click the send button.
Your invitation has been sent.

CAN I CANCEL A MAXICASH TRANSACTION ?

Airtime purchases are fulfilled immediately and cannot be cancelled.
Payment transactions can be cancelled if the beneficiary has not requested a withdrawal yet. Please contact our support team at info@maxicashapp.com or or contact us on our whatsapp number (+27) 65 835 5307

WHAT IS A WITHDRAWAL ?

The withdrawal option allows a user to withdraw their money from MaxiCash into a bank account (South Africa & DR Congo only) or Mobile Money.

WHAT ARE THE WITHDRAWAL OPTIONS ?

User can withdraw their money from MaxiCash into a bank Account (South Africa & DR Congo only), Mobile Money or MaxiCash Visa card. Please consult the withdrawal list on the MaxiCash menu page for full list of countries supported.

WHAT ARE THE FEES WHEN TRANSACTING ON/WITH MAXICASH ?

fees vary depending on the country, please consult in the app to see what are your country fee. Log into your MaxiCash account with your valid username and password.
Click on the menu tab on the top left corner
Select “About MaxiCash”
Select “Limits and fees”

WHAT ARE MAXICASH TRADING HOURS ?

MaxiCash app is available 24hrs a day.
We work hard to ensure that all payments are fulfilled in less than 1 hour. In the unlikely event that it way take longer, the longest turnaround time recorded is 48 hours depending on the provider.
The MaxiCash support team is available daily from 8 am to 6 pm (GMT+2).

CAN I SEND MONEY I HAVE IN MY MAXICASH ACCOUNT INTO A PERSONAL BANK ACCOUNT ?

Yes,

Log into your MaxiCash account with your valid username and password.

Make sure your MaxiCash account is loaded if not start by the reloading process then

Click on ‘’+” sign

Click on “withdraw” (service available in South Africa & DR Congo only)

Click on “Bank Account”

Select the voucher / enter the amount you would like to withdraw and click on “continue”

Click on “New Account”

Select Bank

Enter the bank details (you can opt to save to the app for further use) and click on “continue”.

Enter a reference and click “continue”

CAN I USE MY MAXICASH ACCOUNT TO SEND MONEY ANYTIME/ ANY DAY OF THE WEEK ?

Yes

WHAT IS KYC OR FICA ?

Simply put, the KYC/FICA or “Know Your Customer” feature is for ID verification purposes. As a registered FSP, we are required by law, to keep a record of all the individuals registered to use our services..

WHAT DO I NEED FOR KYC OR FICA ?

Take a picture of the first page of your ID/passport/Drivers licence/ Asylum seeker document. A positive identification needs to include full names, date of birth and nationality and/or physical address (document expiry date is needed, where applicable)
You are also required to take a selfie.
You may be requested to do a video call verification as well.

WHICH MOBILE PHONES ARE COMPATIBLE TO MAXICASH ?

IOS and Android devices are compatible.

WHAT IS THE DAILY LIMIT FOR WITHDRAWAL ?

limits vary based on the country, Please consult our limit and price list on the website or Mobile App menu. Log into your MaxiCash account with your valid username and password.
Click on the menu tab on the top left corner
Select “About MaxiCash”
Select “Limits and fees”

IS MY PERSONAL BANK ACCOUNT DETAILS/ INFORMATION SAFE ON MAXICASH ?

Yes, your safety always comes first with MaxiCash. Our system is secured with encryption and 3D secure (credit cards). We use tokenization and we do not store your details on the device.

HOW LONG DOES IT TAKE FOR A RECIPIENT TO RECEIVE MONEY SENT ON MAXICASH?

Between 24 to 48 hours for bank accounts.
Within 1 – 5 hours for mobile payments.

MY CARD IS NOT WORKING ON MAXICASH

MaxiCash only privileges 3D secure enabled credit or cheque cards;
However you can still use your non-3D secure card on MaxiCash by submitting it through M-Secure.
Log into your MaxiCash account with your valid username and password.
Click on the menu tab on the top left corner
Select “M-Secure”
Follow the instructions

MY CELL NUMBER HAS CHANGED, HOW DO I UPDATE IT ON MAXICASH

Please send a mail to info@maxicashapp.com to process your request. We will proceed with a short verification and process your request.